Patient Portal

View our Patient Portal videos to learn how to:

  • Set up your account
  • Register an appointment
  • Use the messages feature
  • Use documents and labs

Frequently Asked Questions

Patient Portal communication has a number of advantages over other types of communication. It is fast, convenient, and efficient. It also works well for many of the questions, requests, or messages you may have for our practice, such as prescription refill requests, appointment scheduling and non-urgent medical questions.

Types of requests or messages are appropriate for secure e-mail:

  • Prescription refill requests
  • Appointment scheduling request
  • Non-urgent medical advice request
  • Non-urgent medical follow-up (including some types of test results)
  • Non-urgent medical correspondence

The most important thing you should know is we cannot guarantee the confidentiality of exchanges. While the security of e-mail is comparable to other types of communication (such as phone calls), there are some special issues with e-mail.

  • If your e-mail address is through your employer, your employer may own all e-mails sent to that address.
  • If your e-mail is a family address, other family members may see your messages.
  • If you use an internet service provider, there is a small risk that messages may be intercepted by others

You should also know that Patient Portal messages you send to your physician may be read by designated staff in our practice. Like phone calls, Patient Portal messages may be screened by office staff before being routed to the appropriate person for a response. Copies of your Patient Portal messages may be placed in your medical record.

While many subjects are appropriate for e-mail communication, it is ultimately a decision between you and your clinician.

  • Any urgent medical problem or emergency, Mental health issues, drug, and alcohol problems
  • HIV and other sexually transmitted diseases and Work-related injuries and disability

Please keep in mind that although secure e-mail can be a very effective tool, it is not a substitute for a physical exam by your physician. Please call the office if you feel you need to see your physician.

Please give us up to 48 hours to respond to questions or messages in the Patient Portal. You should not expect to receive a response on weekends, holidays, or any other time the office may be closed.

  • Internet Explorer 9 or higher
  • Chrome 2.0.172 or higher
  • Firefox 4 or higher

If you require further assistance with your patient portal, please contact your MIU office for assistance at 586-771-4820.

This is likely because you haven’t logged into your account recently. For security purposes, Patient Portal accounts deactivate after three months of inactivity. Please send us a message through the Chat feature, located in the bottom right-hand corner of our website, so we can assist you in reactivating your account. 

Some test results are received within 24 hours, and others can take up to 7 days to be returned to us from the processing laboratory. Your test results WILL appear in your portal when our office receives them. Please wait at least 5 business days before calling our office about test results.

To gain first-time access the Patient Portal:

Call or at your next appointment, provide MIU with your personal email address.

We will provide you with a Patient Portal Welcome Letter that will be sent to the provided email. This letter will contain your temporary password to access the Patient Portal.

While in the office, you can also request a printout of the email with your temporary password.

You will have approximately 5 days to log into the patient portal with your temporary password. After 5 days, the temporary password will expire, and you will need to request a new temporary password.